At Sacks and Scents, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.

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To initiate a return, please contact our customer service team within five (5) days of receiving your order. Once you reach out to us, we will provide you with a return authorization and further instructions on how to proceed with your return.

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Items must be returned in their original condition, unused, and in the original packaging. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method to ensure your return reaches us safely.

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Once we receive your returned item and inspect its condition, we will process your refund. Please allow up to 7-10 business days for the refund to be credited to your original payment method.

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If you have any questions or need further assistance, please do not hesitate to contact us. 

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Thank you for shopping with Sacks and Scents!